There is intense competition among car insurance companies and there is too much on offer. Looking around the internet and you will come across numerous car insurance companies offering a wide array of coverage with very attractive rates and terms. Searching is easy but it is very difficult to make a short list and move towards decision making as you might face the problem of plenty.
To overcome this problem, you can refer to reviews of car insurance companies that are available on the web to navigate easily through the crowd of insurers. But again there are so many review sites that it can pose a problem. How would you know which review site can be dependable? Since you are seeking unbiased opinion, the best place to find a list of car insurance companies to look at the Auto Express Driver Power Survey that collaborates with Telegraph Motoring to collate the response of motorists about their experience of different car insurance companies.
Characteristics of the survey
In order to make the results convincing the sample size of the survey is considerably big so that minor variations did not impact the results. This also shows the good intention of keeping the survey unbiased. In all, 46,000 motorists in the United Kingdom were asked to rate their experience with their respective car insurance companies. The evaluation was done on five parameters – speed of claim settlement, quality of communication, customer support services vis-a-vis helpfulness, overall service quality and value for money. The best thing about the survey results is that it is a reflection of user experience and not a study carried out by experts. The ground realities are amply captured in the survey which contributes to the authenticity of the results.
Use your discretion
A complete list of 40 car insurance companies is published according to the rankings that are given on the basis of overall scores obtained. However, it is also possible to identify the highest scoring parameters that points towards the strong areas of the company. If you consider communication more important that helpfulness then you can choose a company which scores high for it. But usually, the speed of claim settlement is a single parameter that outscores other parameters heavily.
There are many review sites that you will find on the web, which can also be useful for knowing the performance of car insurance companies. When you refer to these sites, first check the parameters of evaluation which has to match with those that you have in mind. While best customer satisfaction is a common parameter for these sites the other parameters can vary widely and may not be of interest to you.
Keeping in mind what car insurer’s normally expect from car insurance companies, the Auto Express Driver Power Survey appears to be the most relevant and reliable review that can be depended upon. There are some other findings too – identifying the company that offers the lowest premium for different age groups of drivers and assessment of the rate of increase in insurance premiums that car owners would find very useful.